Refund Policy

Return & Refund Policy
Effective October 2025

Thank you for choosing Family Roots Farm! We take pride in raising and delivering premium American Wagyu beef, and we’re committed to providing our customers with the highest quality and service.

All Sales Are Final

Due to the perishable nature of our products, all sales are final, and we do not offer refunds at this time.

Order Issues

If there is an issue with your order—such as a shipping error, damage, or incorrect item—please contact us directly by phone at the number listed on our website as soon as possible. We’re a small, family-run business, and we value the opportunity to make things right.

Store Credit (If Applicable)

In certain cases, and at our sole discretion, store credit may be issued. All requests will be reviewed on a case-by-case basis and must be reported promptly after delivery.

We appreciate your understanding and support of our farm and family.
If you have any concerns, don’t hesitate to reach out—we’re here to help.